Privacy Policy
Last updated: 21 August 2026
R&J Cozy Homes Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the Shepherd’s Lodge website or contact us in relation to your stay.
About this Privacy Policy
This Privacy Policy explains how R&J Cozy Homes Ltd collects and processes personal data through your use of this website and when you contact us by email, through an online form or through a third-party booking platform.
This website is not intended for use by children, and we do not knowingly collect personal data relating to children.
Where you follow a link to a third-party website, including booking platforms such as Airbnb, Booking.com or Sykes Cottages, that website’s own privacy policy will apply. We recommend that you read the privacy policy of any third-party website you use.
Data Controller
For the purposes of UK data protection legislation, R&J Cozy Homes Ltd is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how your personal data is processed, please contact us:
R&J Cozy Homes Ltd
Email: info@cozyhomesltd.com
Changes to this Privacy Policy
We keep this Privacy Policy under regular review and may update it from time to time to reflect changes in our services, the way we use personal data or changes in applicable legislation. The date at the top of this Privacy Policy shows when it was most recently updated. It is important that the personal data we hold about you is accurate and current. If your details change, please contact us using the details above.
The Personal Data We Collect
Personal data means information that can identify you as an individual.
Depending on how you interact with us, we may collect the following information:
- Identity Data – such as your name.
- Contact Data – such as your email address, postal address and telephone number where you choose to provide it.
- Booking Data – such as booking dates, number of guests and information relating to your stay.
- Payment Data – where applicable, information relating to payments or transactions. We do not generally store full payment card details ourselves; payments may be processed securely by the relevant booking or payment provider.
- Communication Data – information contained in enquiries, correspondence, feedback or other communications you send to us.
- Technical Data – such as your IP address, browser type, operating system, device information and other technical information collected when you use our website.
- Usage Data – information about how you use and interact with our website.
- Marketing and Communications Data – where applicable, your preferences for receiving marketing communications from us.
We may also collect information that you voluntarily provide to us in connection with your stay, such as accessibility requirements or other information necessary to help us provide the accommodation and services you have requested.
We will only collect information that is relevant and necessary for the purpose for which it is being collected.
How We Collect Your Personal Data
We may collect personal data through the following methods:
Directly from you
You may provide us with personal data when you:
- make an enquiry about Shepherd’s Lodge;
- make or manage a booking;
- contact us by email;
- complete a form on our website;
- provide feedback or a review;
- contact us about your stay; or
- otherwise communicate with us.
Automatically
When you use our website, we may automatically collect technical and usage information through cookies and similar technologies. Further information about cookies is provided below.
From third parties
Where you make a booking through a third-party booking platform, we may receive personal information from that platform that is necessary to manage your booking and provide your stay. This may include information such as your name, contact details, booking dates, number of guests and booking reference.
How We Use Your Personal Data
We will only use your personal data where we have a lawful basis for doing so under UK data protection legislation.
We may use your personal data for the following purposes:
- to respond to enquiries;
- to process and manage bookings;
- to communicate with you before, during and after your stay;
- to provide information relating to your booking;
- to administer payments where applicable;
- to provide information about Shepherd’s Lodge;
- to deal with questions, complaints or requests;
- to improve our website and services;
- to maintain the security and functionality of our website;
- to comply with our legal and accounting obligations; and
- where you have given consent, to send you relevant marketing communications.
Lawful Basis for Processing
We rely on one or more of the following lawful bases when processing your personal data:
Performance of a contract
We may need to process your personal data in order to enter into or perform a booking contract with you.
This includes processing information necessary to:
- manage your booking;
- communicate with you about your stay;
- provide information and instructions relating to the property;
- process payments through the relevant booking or payment provider; and
- deal with booking-related enquiries or requests.
Legal obligation
We may process your personal data where necessary to comply with legal or regulatory obligations, including accounting, tax and financial record-keeping requirements.
Legitimate interests
We may process personal data where it is necessary for our legitimate interests, provided that these interests are not overridden by your fundamental rights and freedoms.
This may include:
- administering and protecting our website and business;
- maintaining website security;
- responding to enquiries;
- improving our website and services;
- understanding how visitors use our website;
- dealing with complaints or disputes; and
- obtaining and responding to reviews and feedback.
Consent
Where we rely on your consent, you have the right to withdraw that consent at any time.
Marketing
- We will only send you marketing communications where we have a lawful basis to do so.
- Where we ask for your consent to receive marketing communications, you can withdraw your consent at any time.
- Any marketing emails we send will include an option to unsubscribe.
- You can also contact us at info@cozyhomesltd.com to change your communication preferences.
Cookies
- Our website may use cookies and similar technologies to ensure that the website functions correctly and to understand how visitors use the website.
- Cookies are small text files placed on your device when you visit a website.
- Some cookies are essential for the website to operate. Other cookies, such as analytics or marketing cookies, may only be used where appropriate consent has been obtained.
- You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
- Where applicable, information about the cookies used on this website and your cookie choices will be provided through our cookie consent mechanism.
Third-Party Websites and Booking Platforms
The Shepherd’s Lodge website may contain links to third-party websites, including holiday booking platforms and other websites that may be useful to guests.
These third-party websites operate independently of R&J Cozy Homes Ltd and have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites. Where you make a booking through a third-party booking platform, your personal data will also be processed by that platform in accordance with its own privacy policy.
Sharing Your Personal Data
We will not sell your personal data. We may share your personal data with trusted third parties where this is necessary to provide our services, manage your booking, operate our website or comply with our legal obligations.
This may include:
- third-party booking platforms through which your booking is made;
- payment providers where necessary to process payments;
- website hosting and technical service providers;
- website analytics providers, where applicable;
- professional advisers, where necessary; and
- government bodies, regulators or law enforcement agencies where we are legally required to do so.
Where we use third-party service providers to process personal data on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information.
International Transfers
Some of the service providers we use may process personal data outside the UK. Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your personal data receives an appropriate level of protection in accordance with applicable data protection legislation.
How We Store and Protect Your Information
We take reasonable and appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, alteration, disclosure or destruction. Access to personal data is limited to those who have a legitimate need to access it. While we take reasonable steps to protect your information, no method of transmission or storage over the internet can be guaranteed to be completely secure. In the event of a personal data breach, we will assess the incident and take appropriate action in accordance with our legal obligations.
How Long We Keep Your Personal Data
We will only retain your personal data for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and regulatory requirements. Booking and financial information may need to be retained for a longer period to comply with legal and accounting obligations. Where you have made an enquiry but do not subsequently make a booking, we will normally retain your information only for as long as is reasonably necessary to deal with your enquiry and maintain appropriate business records. If you have consented to receive marketing communications, we will retain your contact details until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain them.
Your Legal Rights
Under UK data protection legislation, you have a number of rights in relation to your personal data. Depending on the circumstances, these include the right to:
- Request access – You can ask for a copy of the personal data we hold about you.
- Request correction – You can ask us to correct inaccurate or incomplete personal data.
- Request erasure – You can ask us to delete your personal data where there is no lawful reason for us to continue processing it.
- Object to processing – You can object to certain types of processing, including processing based on legitimate interests and direct marketing.
- Request restriction – You can ask us to restrict the processing of your personal data in certain circumstances.
- Request data portability – In certain circumstances, you can ask for your personal data to be provided to you or transferred to another organisation in a structured, commonly used and machine-readable format.
- Withdraw consent – Where we rely on your consent to process personal data, you can withdraw your consent at any time.
These rights are subject to certain legal conditions and exemptions. For example, we may need to retain certain information to comply with legal or accounting obligations. You will not normally have to pay a fee to exercise your rights. However, where a request is clearly unfounded, repetitive or excessive, we may be entitled to charge a reasonable fee or refuse to comply with the request.
To exercise any of these rights, please contact us at:
Email: info@cozyhomesltd.com
Complaints
If you have any concerns about the way we have collected or used your personal data, please contact us in the first instance at:
We will do our best to resolve your concerns. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. Further information about making a complaint can be found on the ICO website.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal data, or your rights, please contact:
Email: info@cozyhomesltd.com